![]() I'm not a geek so I took the laymans way out and deleted the whole enchilada." And one commenter simply called it, "the McVirus. We certainly would have expected to see something, anything on the main page of McAfee…nothing."Īnother wrote: "Not enough time to figure out what all the geeky terms like DCOM, DAT and SVCHOST means. "While we understand a higher than normal call volume for an event like this, we were completely taken aback that we had to dig deeply to find information regarding this issue on your Web site. "Upon calling McAfee's Gold Tech Support, we were met with waiting over 2 hours FOR AN OPERATOR!!," wrote one individual on McAfee's comments section. But McAfee's handling of DAT 5958 this week is meeting with frustration from customers who are bewildered by technical explanations from McAfee and long wait times - one online commenter claims 2 hours -for tech support. Trend Micro delivered a bad antivirus update two years ago, and vendor AVG also had a bad antivirus update that year. McAfee isn't the first antivirus software vendor to have wreaked havoc on customer PCs with a bad antivirus update. McAfee's public response has mainly been provided by Barry McPherson, McAfee executive vice president of support, whose blog posting earlier detailed how he has spent 14 hours straight on the phone with McAfee's support group ![]() 5% of its corporate customers and even fewer of its consumer customers have been impacted - continues to call the bad antivirus update its " false-positive issue." Using an older version of McAfee antivirus can result in frequent performance issues. I need them to show me why I should continue to use their products when the largest and most destructive virus outbreak we have had in 8 years was actually caused by my A/V vendor."Īnother commenter on the community site wrote, that 5958 "is nuking all of my systems and detecting a false positive in svchost and causing a system shutdown." Finally, I have lost a lot of faith in McAfee's products. Then I want to know how it slipped past QA. I expect them to explain clearly how a mistake of this magnitude managed to happen in the first place. "However, after this is over, I expect McAfee to have some straight answers for me. "I assume that like me, everyone is in repair mode right now and getting machines running is their top priority," wrote one individual under the name CrazyFingers. But if McAfee's own community discussion site is any indication, getting rid of the bad McAfee code, which can blue-screen Windows computer and cause other disturbances, hasn't been easy. The method is ideal for Windows 8 users and it may vary significantly or slightly with other products or versions.McAfee apologized for the faulty update and has supplied what it calls a SuperDAT remediation tool and DAT 5959 to wipe out and repair the damage done by DAT 5958. In this article, we provide complete information about the installation of McAfee update. For more information about the update, reach the customer help service at McAfee US. When the installation is completed then restart your device and enjoy the latest version of McAfee Antivirus. Select the folder that has the information of McAfee Update and then, press OK option to start the update installation via /activate. If you are using the freeware McAfee, you will get the recent updates from the webpageĪnd then, open your McAfee utility in WindowsĬlick on Options that appear at the top right of the McAfee WindowĪt that point, select Update from registry to dispatch a peruse for Folder window ![]() In that case, the manual update will work.įirst of all, open the official page of McAfee in your browserĪfter that, select your McAfee version on the page and then click on an update to save to USB or HD drive It might happen that sometimes auto-update won’t work. Click on ‘Program Update Schedule’ that appears under the Schedule and then do it again to finish the process.Then, click on ‘Apply’ and then click on ‘Yes’ on the User Account Control of the Windows operating system.Click on the first Time Box's up or down bolts in the 'Run a Selected Time Interval' area to pick the time you wish to refresh to perform.After that, select the time which you want the automatic update schedule to perform every day.Now, click on ‘Enable This Task’ check box.Click on the ‘Definition Update Schedule’ that appears under Schedules to showcases the Schedule window for these settings.Then, the Advanced Settings window will open and click on the ‘+’ button that appears just next to Schedules to open the Schedule Settings.The default path for English systems is c:Program FilesCommon FilesMcAfeeEngine. Manually install the files and restart the McShield service: Copy all files from the temporary location to the VSE installation folder for the Engine. Right-click McAfee McShield and select Stop. After that, click on ‘Option’ and then, select ‘Advanced Settings’ Click Start, Run, type services.msc, and click OK.First of all, start McAfee Antivirus on your machine/device.Tutorial to install McAfee Auto-updates on Windows:
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